Play Responsibly, Play Safely

Gambling carries inherent financial risk. No outcome is guaranteed, and every bet placed involves the possibility of losing money. It is essential to approach betting as a form of entertainment, not as a source of income.

Players on Batery are encouraged to set clear personal limits before placing any wager. Managing your time and budget responsibly helps protect both your financial stability and your emotional wellbeing.

A few foundational principles to keep in mind:

• Set a fixed budget for gambling and do not exceed it.
• Treat every session as leisure time, not an obligation.
• Never chase losses by increasing your bets.
• Take regular breaks to maintain a clear perspective.
• Keep gambling separate from your personal finances and daily responsibilities.

These principles form the basis of a safe and sustainable approach to play. Following them consistently helps ensure that the experience remains positive and controlled.

Problem gambling can develop gradually and may not be immediately obvious. It is important to monitor your own behaviour and recognise early warning signs before the situation becomes serious.

Common symptoms of gambling addiction include:

• Spending more money on gambling than you can afford to lose.
• Borrowing money or selling belongings to fund your bets.
• Feeling restless or irritable when attempting to reduce or stop gambling.
• Thinking about gambling constantly, even during unrelated activities.
• Using gambling as a way to cope with stress, anxiety, or depression.
• Lying to family members or friends about the extent of your gambling activity.
• Neglecting work, studies, or personal responsibilities due to gambling.
• Continuing to gamble despite repeated significant financial losses.
• Failed attempts to cut back or stop gambling entirely.
• Experiencing mood swings, guilt, or shame related to your gambling behaviour.

If you identify with several of these signs, this is a serious issue that requires prompt attention. Reaching out for professional support is a responsible and courageous step.

Addressing a gambling addiction requires a structured and honest approach. Acknowledging the problem is the first and most important step. From that point, a combination of personal discipline, professional guidance, and platform tools can make a meaningful difference.

Batery provides the following protective measures to help you maintain healthy habits:

• Deposit Limits: Restrict the total amount you can deposit over a set period.
• Loss Limits: Cap the maximum amount you can lose within a defined timeframe.
• Session Time Limits: Control how long you remain active during a single gaming session.
• Wagering Limits: Set boundaries on the total value of bets placed.
• Reality Checks: Receive regular notifications reminding you of the time spent playing.
• Cool-off Period: Take a short break from gambling activity without closing your account.
• Self-Exclusion: Temporarily or permanently restrict access to your account.
• Account Activity Review: Monitor your betting history and spending patterns at any time.
• Balance Alerts: Receive notifications when your account balance reaches a defined threshold.
• Access to Support: Contact customer support directly for guidance on activating any responsible gaming tool.

These tools are available to all users and can be activated through your account settings or by contacting the support team.

Professional support is available for those affected by gambling addiction across India. The following organisations provide confidential assistance, counselling, and treatment services:

• iCall (TISS): A psychological counselling service run by the Tata Institute of Social Sciences. Available at icallhelpline.org
• Vandrevala Foundation Helpline: A 24/7 mental health helpline offering free support in multiple Indian languages. Call 1860-2662-345 or visit vandrevalafoundation.com
• NIMHANS (National Institute of Mental Health and Neuro Sciences): Provides specialised addiction treatment and mental health support. Visit nimhans.ac.in
• Gamblers Anonymous India: A peer support group for individuals struggling with gambling addiction. Visit gamblersanonymous.org
• Snehi Centre: Offers emotional support and counselling services. Call 044-24640050 or visit snehi.org
• Fortis Stress Helpline: Provides mental health and addiction support. Call +91-8376804102

All services listed above are confidential. Seeking help is a sign of strength, not weakness.

If you are concerned about your gambling habits, the Batery support team is available to assist you. They can guide you through activating responsible gaming tools, initiating a cool-off period, or processing a self-exclusion request.

Contact methods available to players in India:

• Live Chat: Available directly on the Batery platform for immediate assistance.
• Email Support: Submit a detailed request and receive a response within a reasonable timeframe.
• Help Centre: Access the FAQ and responsible gaming section through the platform’s support portal.

Your privacy is protected throughout every interaction. The support team is trained to handle sensitive enquiries with care and without judgement.